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October, 2012 Archive

What Can The Behaviour Expert Do For You?

I had great fun recently in Munich with new client Boehringer Ingelheim. Invited to host their Make It Happen conference ahead of an international specialist technical symposium and deliver two keynote presentations: one on achieving excellence in customer service and the other on changing behaviour through positive reinforcement. All 300 international delegates enjoyed the conference […]

Recommended Reading

I’m often asked by clients which books I’d recommend to help further their knowledge of behavioural psychology, customer service, managing people, or how to have as much energy and passion about changing behaviour as I do. So I’ve put together this reading list with some of my favourite, most-referenced and memorable reads which I’d highly […]

The Behaviour Expert Helps Launch BI’s Syrum Game

Syrum is a fantastic new Facebook game that has recently been launched by Boehringer Ingelheim GmbH. You play the part of a research scientist, attempting to create cures for some of the world’s deadliest diseases. After working with Boehringer Ingelheim at an international conference in Munich earlier this year, I had the absolute pleasure of being […]