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April, 2013 Archive

The 8 Secrets To Saving Your Customers

There are 8 Secrets to saving your customers, including the process of Service Recovery. These, I believe, are key to ensuring the relationships with your customers are strong and built on delivering not just service excellence but extraordinary levels of customer service.  Check out the latest episode of Catalyst Radio to hear all of the […]

Back to the typewriter – work begins on my third book

The second, updated edition of my popular book Have A Crap Day will be released in May 2013. This revised edition has a new chapter and a foreward written by multi award-winning entrepreneur, Nigel Botterill. It’ll launch when my new website launches – you can be the first to know by signing up to my monthly […]

Cooking Up A First Class Service Offering at Daylesford Farm

Lucky me spent a whole day at Daylesford Organic Farm cookery school last week as part of my Birthday treat. What an experience. It’s not the cheapest cookery school out there but I think it was worth every penny. If you’re looking for a nice place to treat yourself, someone else or simply rediscover food […]

Why I’m proud of what I do

It’s sometimes difficult when you’re so passionate about what you do, to not become blinkered by your own excitement and enthusiasm. After all, it doesn’t really matter whether we think we’re great at our job or not – you’re only as good as the last impression you made. And in my case that can be […]