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June, 2013 Archive

Proceeds of new book to be donated to The Contented Dementia Trust

I’m witnessing first hand what an awful, literally soul-destroying and debilitating illnesses Alzheimer’s and dementia are. My Grandmother; once the life and soul of the party, who, whenever she stayed in hospital (once for a new hip; once for a “funny turn”), would receive cards from the staff, thanking her for her jovial disposition. She had a […]

Goodbye Customers – it was nice knowing you

I’m sort of looking at the floor and twisting my foot as I type this because it’s a little bit embarrassing. Despite doing the thing with my foot, I’m not a ballerina. You see, I’m celebrating 10 years of lecturing internationally on customer service and helping people to be extraordinary. That’s my bag and for the […]