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Listen to Jez on the ‘Brand New Show’ Podcast where The Behaviour Expert meets The Brand Gladiator

Neil Humphrey interviews Jez Rose on the very first episode of the Brand New Show podcast

Neil Humphrey interviews Jez Rose on the very first episode of the Brand New Show podcast

Jez was interviewed by the lovely Neil Humphrey, host of the Brand New Show podcast.

Neil asks Jez about his work as a behaviourist, his background as a

The most common question I’m asked: Why did I become a motivational speaker?

Jez Rose considers his title vile and believes he is an "accidental motivational speaker".

Jez Rose considers his title vile and believes he is an “accidental motivational speaker”.

I’m asked that question a lot. It’s not exactly at the top of the Careers Advisor’s list of potential career pathways for most 17 year olds. I don’t even remember “guest speaker” being on the list. I took those personality and career tests at school and they suggested I became either a nanny, undertaker or cleaner. Make of that what you will.

Well, the truth is I didn’t intend to become a motivational speaker and actually hate the term, as I’ve written about in other blogs. For a start, most people shudder, or at least screw up their nose when they hear the phrase “motivational speaker”. It’s a vile phrase and when you consider the practicalities of motivating large audiences of people (my audiences range from 50 to over 3,000 individuals), an impossible task.

My story is genuinely one of those “I just stumbled into it” ones. I had no plan to do this and when people ask me how to get into it, it’s a tough one to answer. However, in itself it does provide a useful answer, I believe. If you really want to do something, you’ll find a way to do it. If you don’t get round to doing it, you didn’t want to do it enough. It’s as simple as that. Whether you want to speak at conferences or own your own flower shop, grow your own business, or progress through the corporate ranks, it boils down to

When You Think You’re Having A Bad Day – it’s been one hell of a week

Forgive me.

I’m not really a fan of blogs. I enjoy writing them; it’s reading other peoples’ blogs I’m not all that fussed with. I never have been. I don’t think I’ve got anything more important to say than anyone else, don’t get me wrong, I just enjoy a good book or research paper (I know, Mrs Jez is so lucky, right?). I love the idea that in the film Julie and Julia, someone write a daily food blog, charting her adventures through the cookbook of Julia Childs, gaining hundreds of thousands of readers as she did it – and I can see how blogs provide a great platform for free speech, however, like I’m mac not PC; I’m book, not blog.

However. Today, I really do think I’ve got something to say that you should read.

Today, is Tuesday and for the first time ever, I’m using my blog to literally let rip. I’m apologising in advance because I have no other outlet right now and when you’ve read this, you’ll understand why I just have to get this all off of my chest and out of my mind, for my own sanity. I would call Mrs Jez but she’ll be asleep. I’m on my way to America and it’s super early.

What’s the difference?! “Book Motivational Speaker”, “Hire Keynote Speaker”, “Book Guest Speaker”

Are you searching for a motivational speaker? Have you typed into Google “book guest speaker”, or “hire keynote speaker” to help find some suggestions for your conference speaker slot? Did you know that a motivational speaker, guest speaker and keynote speaker are, technically, all quite different things?

As a professional speaker for the past 12 years, I’ve written this handy guide to help you get exactly what you want, with the minimum of awkward surprises!

Wedding Bells, Divorce and Making The Wrong Decision

Mr and Mrs Jez almost 1 year to their engagement

Mrs Jez and I are getting married in 6 days time. People keep asking me if I’m nervous and although I was; I’m excited now – everything has, so far, fallen into place and it’s just time now to enjoy the build up. Actually, as I’m writing I’ve just realised we haven’t done the table plan yet. That’s quite a big omission, although perhaps a food free-for-all would add a certain element of excitement to the wedding meal. Why do they call that a wedding breakfast, even when you’re eating in the afternoon or evening? Anyway, I digress.

I’m told that you’ll want to know more about the wedding, as that’s what people are interested in but I’m not so sure so I’ll share a bit with you that lasts until the end of this paragraph, so you can skip this if you want to miss out all the slushy stuff. We’re getting married on an organic farm in the heart of the English countryside because nature and conservation means a lot to Mrs Jez and I. We’ve extended that sentiment to wedding favours, which are organic wild flower seeds that produce flowers which will attract bees and butterflies. Mrs Jez has had her wedding ring made to fit the unusual, contoured shape engagement ring I proposed to her with and I’ve had a ring commissioned that includes an inside and inset of deer antler (yes, ethically sourced; Bambi wasn’t shot just to make my wedding ring – you can’t say anything on the internet now for fear of someone taking it out of turn). Our food is all made fresh and uses seasonal, organic ingredients and we’re using seasonal flowers found on the farm, which will include weeds and branches. There are some exciting things I’d love to tell you but even Mrs Jez doesn’t know about some of them, so that’ll have to wait until next time. We’re off on honeymoon to the

Probably, Maybe – Possible. How learning Japanese could change your mind

Tabun means possible.

The language we use defines our outlook and our behaviour.

A few weeks ago someone posted a message to my Facebook page; it was from a man called Phill, who had been in the audience at a conference I had presented at.  The message read:

So I’ve recently been learning Japanese. When I came to the word “Tabun” it really stuck out for me. It translates as both “probably” and “maybe”.

I have to admit that this post caught my attention; it’s not every day someone tells you they’ve been learning Japanese (French maybe, Spanish quite possibly but not Japanese) and declares it on your Facebook page. The first thing that struck me was how complicated Japanese looks as a language – but then that’s because I have absolutely no knowledge at all about the characters or how the language is formed. It all looks Greek to me. I imagine psychology and behaviour texts, or even english, looks alien to people who have no knowledge of those things, either. I’ve always thought Japanese must be a very complicated language to learn because it’s everything English isn’t: they

70 Years To The Day Since This…

Bettine Le Beau remembers her time in the Nazi concentration camps but as Jez Rose discovers, she couldn't be more positive.

Bettine Le Beau remembers her time in the Nazi concentration camps but as Jez Rose discovers, she couldn’t be more positive.

It is 70 years to the day that the Nazi concentration camps were liberated. 70 years ago today saw the end of the Holocaust. Jez talks to Bettine Le Beau about her extraordinary life as a Bond Girl, actress, model, author – and Holocaust survivor.

Approximately 11 million people; mostly Jewish but also gipsies, homosexuals and communists, were murdered by the Nazis during the Holocaust. Bettie Le Beau survived. It’s a story of high drama, tension and extreme

“Breaking News” – How To Make A Positive Impact

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Breaking News! Trust can be eroded when we forget the importance of integrity.

Have you ever called a business; maybe your dentist or your hairdressers and clearly got through to a call centre, who the business have outsourced to handle their calls? It’s quite a smart tactic on the business owner’s part, ensuring they capture all of the potential incoming sales. However, what really irritates me is when the person answering the phone pretends to be from or even based at the actual business itself. Desire the fact you know your dentist employs just three people, you can hear hundreds of people chatting in the background and their keyboards all clattering away.

Perhaps you’ve had a sales call at home and the person has been all chatty and pally with you, like you were rekindling some sort of long forgotten moment of friendship. That lack of sincerity and humanity really annoys me and I know it annoys some of you, too, because you tell me! Attempts to get on side with people happen all the time and yet, they often don’t have the affect intended.

This is a classic example, which happened to me just a few weeks ago. You might have heard me on the radio, or seen me on television. Of course, you might not have done either but in order for this post to make sense, I’m going to pull back the curtain and offer you a glimpse into the reality of appearing on radio and television and at the same time, hopefully, provide an opportunity to enhance the impact you make on others.

You see, when a radio station or television channel need someone to comment on a news story, or have an item of interest, which they think you would be the ideal person to respond to or interview about, they, perhaps unsurprisingly, call that person up; or in my case they call my management. Invariably, as is the reality of topical news, that call comes in fairly last minute in response to whatever the news is and if I’m not readily available to talk with them right there and then (which I’m often not), they’ll ask me to call them back. Naturally, they need someone to interview or comment to help liven up the news and vary the pace and tone so it’s more interesting to listen to or watch and what if I don’t get their message until much later and miss the deadline? What if I just don’t bother returning their call? These are, of course, understandable concerns the researcher has and so they move on to someone else, in an attempt to find someone else relevant to be interviewed. Quite often there will be more than one researcher making these calls for people to drop what they’re doing and appear on radio or television, so there are multiple cals happening and messages being left, for people to appear.

Now that’s all understandable and above board but here comes the interesting bit. When I find time to call them back, they may occasionally apologise that they no longer need me as they’ve confirmed with someone else, and I appreciate that very much as it saves my time and everyone knows where they stand. They don’t have to field my communication and I can go back to my work. However, as happened recently, when I call back and go through the many questions the researcher has and lengthy conversation about the topic so that they can gauge that I’m not drunk, off my face on prescription medication or unable to string a coherent sentence together, the researcher becomes very excited that I’d be perfect to appear and they’re very keen to have me on their show… then there will come an awkward, clumsy part of the conversation where the researcher is obviously being given information by someone else; perhaps another researcher or the editor, that they’ve found someone else, or already confirmed someone else. Instead of saying that, the researcher will hurriedly have to put the phone down and apologise for needing to call me back in a moment and when they do, they tell me this (and it’s always this same line): “Hello, Jez? I’m sorry but we’ve had some breaking news so we won’t be needing you for that story as we have to cover this new breaking story”…

That’s fine and I sometimes will tune in, anticipating to see a building collapse with hundreds trapped, or a lottery winner who has bought all of Oxford Street, or a cat that’s been found who looks like Lloyd Grossman, or the Prime Minister who is about to declare war but instead… nothing. Nothing that’s breaking at all. Ever. It was just an attempt to get on side with me so they could ditch the call.

You see, we know when someone isn’t telling the truth and although there are a number of things you can look out for, such as pupil dilation, a change in their normal communication pattern, speeding up over words, touching of the face and an awkwardness about their body language, the most significant thing we all can experience is a lack of sincerity and humanity. The problem when we experience this is that all trust and honesty that has been built with that individual is eroded. We can maintain relationships and in fact strengthen them by admitting when we don’t know an answer, haven’t got the required skills or by offering a truthful response. Because it demonstrates your humanity and, as the old sales cliche goes: people buy people.

[PODCAST INTERVIEW] Getting Them To Deliver Excellent Customer Service

Final_TBE_Jez's Autograph_Banana copyFinally, something on the internet for FREE!

 

I was interviewed by the charming Abraham Venismach recently for his new podcast series all about upping the customer service game and how to deliver excellent levels of service.

You can listen to the interview again here.

Abraham has interviewed the likes of Shep Hyken for this series and is sharing some absolutely golden advice and strategies for

Mork Calling Orson – Coaching Changes Behaviour and Develops Higher Performance But Only When It’s Good…

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“Improving your own behaviour is really quite simple” according to The Behaviour Expert, Jez Rose

Jane is not her real name; I’ve changed it to protect her identity. But her story is real.

Jane is 53 and the Vice President of a multi-national telecommunications company. She found a coach on the internet, while doing some late night searching for some direction in her life. During what she describes as a “moment of weakness”, she found herself contemplating what all the rush, the pressure and the stress was really all about. She didn’t dream to be this person. Yes she had money; she earn good money. But she worked long hours, travelled extensively and being away from home; from her husband, her children and her pets, always jarred with her. There was a constant sense of battling male egos and no matter how senior she was by title, she always felt like she had to fight to be heard and taken seriously, which she always doubted that she ever was.

So Jane signed up to a coach, which she said helped enormously – for a few weeks. The coach wanted to speak with Jane weekly but at the end of the call, Jane began to feel that she had more questions and a greater sense of unknowing; a deeper sense of confusion than she had when the calls began. “So many questions and very little practical advice began to take its toll”, Jane recalls.

“I needed help with clarity, focusing and some practical advice on how to better manage myself and my colleagues at work because I instinctively knew that my own uncertainty, anxieties and lack of confidence was affecting my behaviour in my job.” As the open-ended questions continued, Jane began to give up and cancelled her coaching plan. So it was with somewhat of a surprise for Jane to hear me speak at her company conference, when I mentioned my coaching clients and that “improving your behaviour and developing higher performance is really quite simple.”

It’s not necessarily easy – but it is simple. Only, if it were that simple, you’d do it yourself, right? You’d be

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