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[RADIO INTERVIEW] Jez Talks About ‘That Comcast Recording’ To Eddie Mair on BBC Radio 4


Eddie Mair invited Jez Rose onto his iPM show for BBC Radio 4 to discuss the now viral Comcast customer service call.

Are you one of the 4 million people who have listened to the cringeworthy recording a customer made when calling American communications giant Comcast to cancel his internet connection? Slate magazine covered it here if you want to take a listen – beware, it’s 8 minutes of some of the most neglected customer service I’ve ever heard.

Well, yesterday I joined Eddie Mair on his iPM show for BBC Radio 4 to

Generosity, Greed & The Greater Good – how giving a little can mean a lot


The Contented Dementia Trust at Burford has a fresh new look and more scope to help those caring for or suffering with dementia at a result of the Big Weekend Makeover.

At my recent TEDx talk, I spoke about generosity, greed and the greater good. I posed the question that when we help charities, is it actually an act of greed because our act of generosity in turn causes a release of the neurotransmitter dopamine, which makes us feel good. If it didn’t make us feel good, we wouldn’t do it again. Are businesses worldwide who donate to charity simply doing so for their own benefit; to make themselves feel – and look – good in others’ eyes. Or does it matter anyway, if charities are benefiting?

I recently organised a charity project called Jez’s Big Weekend Makeover. The aim was to enlist as many people as possible to turn up to the old building where my adopted charity, the Contented Dementia Trust, is based. The building was being taken over by clutter, weeds and looking in desperate need of a little nip and tuck. Would people turn up if there was really nothing in it for them – at all. No payment, no travel reimbursement and nothing to incentivise them, other than helping me out and in turn helping a very deserving charity. If you’re a regular reader of my

All Patched Up – The Office Chair That Improves Behaviour!


Kelly Swallow’s chairs inspire, enthuse and not to mention brighten up any working environment, quite literally.

She’s done it again. Kelly Swallow, my go-to designer for patchwork chairs and accessories, has created this fantastic captain’s chair for my office. Now you have to physically remove me from the office, I just love being on it and working in here so much now! When the next stage of the house renovation is complete and I have carpet in my office I think I will move in permanently. I have internet and can get home delivery of food and all the supplies I need.

I’m a real proponent of how environment affects our behaviour and regular readers of my blog will know of the many examples of this in action both at home and at work. It’s really simple things like

[MAGAZINE ARTICLE] Jez On Perception, Change Blindness and Seeing What We Want To See



Jez features in a three-page article in the July issue of Magicseen magazine, the leading UK-based magazine for magicians and mentalists with a readership of 3,000.

The article focuses on Perception and specifically change blindness; a perceptual phenomenon, which occurs when a change in a visual stimulus is introduced but we do not notice it. You might have seen one of those flickering images, for example, where you fail to notice elements introduced into the image. Or, in the case or practicing a magic trick, you blink your eyes when you perform the secret move, so as not to see it, fooling yourself that if you don’t see it then no one else will either.

Editor Mark Leveridge asked Jez to write an article about human behaviour for the magazine, which would appeal to magicians and performers. Having worked as a stand up comedy performer while studying behaviour and psychology, Jez was delighted to be asked. The take home lesson of the article is that it doesn’t matter what you think about your performance as you are not your audience – your perception of what you do and how you do it is often affected, all-be-it unintentionally by change blindness. A behavioural lesson for us all, let alone entertainers.

Jez Rose is The Behaviour Expert. In 2013 he celebrated 10 years as one of Europe’s busiest trainers and public speakers. His entertaining and engaging presentations and training programmes are designed to efficaciously change human behaviour. For more information and free resources, visit:




Sales of Have A Crap Day Cleans Up For Charity!

Sales of Jez’s best-selling book Have A Crap Day are keeping smiles on faces and mugs clean at the Contented Dementia Trust.

Sales of Jez’s best-selling book Have A Crap Day have been hotting up since his TEDx talk went global and the five star reviews keep coming in on Amazon. And all this means great news for his adopted charitable partner, the Contented Dementia Trust because proceeds from the sales of each copy of Have A Crap Day are donated to them.

And when you’re a charity, there’s nothing worse than dirty mugs and plates! Far too busy helping the families of and those with dementia and teaching health and care professionals, the staff and volunteers of the Contented Dementia Trust needed a new dishwasher to keep up with the demand for tea and cake!

In June 2014 a donation from sales of Have A Crap Day bought the Trust’s kitchen a brand new dishwasher. Thank you to all who bought copies of the book and helped contribute to Jez’s continual charity projects.

Jez Rose is The Behaviour Expert, a leading behaviour change consultant working worldwide and vocal campaigner for better dementia care. He adopted the Contented Dementia Trust as his charitable partner in 2013 following the death of his beloved Grandmother and has to date raised over £5,000 for the charity.

Jez presents at TEDxMiltonKeynes

jez rose was invited to present at the renowned tedx conference in milton keynes tedx speakerAward winning entrepreneur and renowned behaviourist captivates audience at prestigious TEDx conference.

Jez Rose, award-winning entrepreneur, internationally renowned behaviourist, and author gave a motivating and thought provoking talk at the recent TEDx conference held (on 8th May) in Milton Keynes. Leading ‘thinkers’ and ‘doers’ were amongst the prestigious line up of speakers talking to an audience who, by invitation only, were equally extraordinary – from CEOs and intellectuals to scientists and designers. Formed as part of the world renowned global Technology, Entertainment and Design (TED) conference programme, TEDx hosts a programme of events with an aim of exploring communities, connections and conversations. A non-profit organisation, TED is devoted to ‘Ideas Worth Spreading’ – a forum in which ideas that matter are showcased and shared amongst distinguished attendees. TED speakers have included Bill Gates, Sir Richard Branson, Elizabeth Gilbers, Isabel Allende and former UK Prime Minister Gordon Brown, a very select group of which Rose is now a member.
The theme of Rose’s talk; “Give A Little, Keep A Lot: Perceptions of Generosity and Greed” enlightened the audience on how we justify our own generosity to ourselves, and to others, and raised many

Sixth Form Students Encouraged To Have A Lay In – how to do better in your A-level exams

sixth form students are to start later in the day to aid exam results jez rose the behaviour expert commentsSky News today published the story that Hampton Court House, a private school in Surrey, are planning to start lessons for sixth form students later in the day. Their education timetable will start at 1.30pm and end at 7pm because they say it will better suit teenagers’ sleeping patterns, therefore, they will be more attentive and do better in exams.

Finally! Someone has researched human behaviour and neuroscience and seen that the current education timetabling is actually restricting our children – and has been for many years. Many psychologists, neuroscientists, behaviourists ad even education professionals, such as Sir Ken Robinson, have been muting this idea for a long time now. And it’s not a new fancy fad about to ruin our education system, it’s a concept based on our scientific understanding of the brain. You see, adolescent brains are immature; they are not fully developed and actually our brains don’t fully develop until we are about 23 years old. There’s another blog post there if you consider that our penal system classes an adult at age 18 but biologically they are not, which can have a significant repercussion on their behaviour, so we are actually punishing adolescents for not acting like adults when they are actually still, biologically, adolescents.

Forgive me for getting a little bit technical here but it’s important because Dr Tony Sewell, an education advisor who offers a comment in the Sky News story, is misinforming the public with his statement; I need to explain exactly why he is wrong. The pre frontal

The Big Weekend Make-Over – how YOU can help add some colour to those with dementia and Alzheimer’s

Renovation concept

Get flexing your muscles! I need your help to find “people and pounds”…

This is the impressive building which is home to the Contented Dementia Trust’s Centre for Excellence. It’s

the old community hospital set in the picturesque town of Burford, nestled in the heart of the Cotswolds.

The building offers the charity a high amount of space; training rooms, kitchens, offices, storage and even more rooms besides! But being a small charity, they just don’t have sufficient people to make the most of all of the space. As you can see from the

It’s official – Jez has been invited to speak at TEDxMiltonKeynes

jez rose the behaviour expert speaks at tedx conference ted talk in milton keynes on the theme of generosity, greed and the greater goodToday I have a real sense of excitement and privilege. I’ve been invited to speak at one of the now legendary TEDx conferences. If you’re familiar with the TED talks, in the spirit of ideas worth spreading, TED has created a program called TEDx… hence the ‘x’.

The theme on the 8th May 2014 is Generosity, Greed and the Greater Good and I’ll be talking about our perceptions of greed and generosity and how it affects our behaviour. Hopefully I’ll be raising some interesting and thought-provoking points and also share my own idea, which I believe is worth spreading.

I’ll be sure to post a link to my talk and share some photos with you once the event is over 🙂

In the spirit of ideas worth spreading, TEDx is a program of local, self-organised events that bring people together to share a TED- like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organised events are branded TEDx, where x=independently organised TED event.

Jez Rose is The Behaviour Expert, a leading behaviour change consultant who specialises in engaging and memorable ways to change human behaviour for organisations worldwide. For more information and free resources on how to effectively change behaviour in your organisation, visit:

It’s All About the Cake – how to create positive long-term impressions

jez rose is the behaviour expert, a motivational business speaker and in this blog talks about the importance of regular, consistent acts to impress customers and drive desirable behaviour of staff

It was my Birthday last week (29th March in case you were wondering – you can send gifts next year). Naturally I received millions of cards and there was a tailback of lorries full of gifts, snaking towards my house. Why is that? Why is it that the older you get, the less cards and gifts you get? It’s not like I’m so old that everyone I know has died. Babies and children get all this stuff they don’t appreciate the value of let alone the use of and here I am, quite capable of full appreciation of many things and yet no lorries and no sacks of cards. Ungrateful you say? Did YOU get my anything? Well, there you go.

Anyway, one person who did go to some effort was my assistant (which has prevented a P45 for another 12 months at least). Through the mail arrives a small little box. It’s the sort of size that’s intriguing. There is quite a bit of ominous instruction to open